The Opportunity
Adobe is changing the world through digital experiences. Our creative, marketing, and document solutions empower everyone - from emerging artists to global brands - to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results.
Come spend the summer with the Adobe Service Management team! We are seeking a highly motivated Knowledge Management Intern to join the Adobe Service Management team. This role provides an outstanding opportunity to gain hands-on experience in establishing the standards and workflows needed to build, maintain and find critical service management documentation and knowledge articles for all Adobe teams. In this role, you will play a critical part in growing our organization's ability to enable AI-based self-help/self-learn solutions in support of Adobe’s services quality and reliability.
What You’ll Do
- Collaborate with team members across several functions to identify and assess documentation and knowledge artifacts in scope.
- Develop formatting, tagging and workflows needed to build and maintain Adobe Service management's knowledgebase on our ServiceNow platform.
- Implement standard methodologies for content management to ensure content consistency and accuracy, as well as improve efficiency and usability.
- Train and guide the organization on new processes, workflows and standards to facilitate the content migration to the new platform.
What You Need to Succeed
- Pursuing a Bachelor's degree in Communications, English, Information Management, or a related field.
- Familiarity with technical terminology
- Strong writing and editing skills with a meticulous attention to detail.
- Excellent interpersonal and time management skills.
- Experience in using knowledge management systems and documentation tools (Atlassian, Confluence, Notion, Document360, and/or ServiceNow)
- Ability to work independently and collaboratively in a fast-paced environment.
- A passion for problem-solving and a desire to improve Adobe's service reliability.
- Project/Product Management experience preferred.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $25.00 -- $30.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
